Introduction
Credential recovery when accessing the SEF (AIMA) platform can be complicated, especially when the online password recovery process does not work. Many users face difficulties when trying to regain access to their accounts, and in some cases, it is necessary to seek the help of a specialized lawyer to resolve the issue.
Common Issues with Online Password Recovery
The SEF (AIMA) offers a password recovery feature directly on its platform. However, many users report problems during the process. The most common issues include:
- Not receiving the recovery email: Even when entering the correct information, some users do not receive the password reset link.
- Error when resetting the password: The system may display errors, preventing the creation of a new password.
- Unrecognized data: In some cases, the system does not recognize the user number or registered email, blocking the process.
Additionally, if the user loses access to the registered email, the platform sends the recovery link to an address they can no longer access. Without the ability to recover the email, it becomes impossible to complete the online recovery process.
When these difficulties arise, the solution is to seek help through in-person assistance.
Need for an Appointment to Resolve In-Person
If online recovery fails, it is necessary to schedule an in-person visit to one of AIMA’s offices to resolve the credential exchange. AIMA requires the account holder to appear in person to verify their identity and provide new access credentials.
The problem worsens because there are often no available slots for appointments, and AIMA does not accept walk-ins without prior booking. This unavailability can prevent the user from completing important procedures, such as the automatic renewal of their residence permit (AIMA). Without access to the platform, it is impossible to proceed with the renewal or other essential services, such as status checks or data updates (manifestation of interest).
The typical procedure includes the following steps:
- Booking an appointment: The user must schedule an in-person visit to AIMA. This appointment can be made by phone or other contact methods available on the AIMA website. However, the lack of available slots makes this process extremely slow or even impossible, causing significant inconvenience for many immigrants.
- Required documents: On the day of the appointment, the user must present a valid identification document, such as a passport or residence permit.
How We Can Help
We are a team of experienced lawyers in Portugal, specializing in processes related to AIMA. If you need assistance with credential recovery or other immigration procedures, we can help you resolve the situation efficiently. We use exclusive legal tools that streamline the process.
Contact us today!
Adriano Martins Pinheiro is a lawyer in Portugal specializing in immigration law.
